A site for North Uist Medical practice.">North Uist Medical Practice

Patient survey.

All GP practices nowadays have their patients regularly surveyed to see how they feel about the service they are getting.

You can download our latest survey report here.

We are pleased to see that the vast majority of those surveyed seemed to be very happy with their treatment and access in North Uist.

One surprising result however was related to the question as to whether a patient “Could see or speak to a doctor or nurse within 2 working days”. Although we seem to be doing better on this than the average practice it does strike me as odd that 5 or 6 patients felt that they had to answer this question with a ‘no’.

To the best of my knowledge no patient has ever been been told here that they would not be able to see or speak to a nurse or doctor within that timeframe. Doctors respond to requests for phone calls every day – even those of a non urgent nature, and appointments are often available at very short notice. In cases were patients need more urgent intervention they will always have the option to see or speak to a doctor on that day – without exception.

if any patients feel that this is incorrect then please contact me by email or in person to describe the particular situation which they experienced.

There is also a space on these surveys for general comments and we take these very seriously. Our last survey for example highlighted issues with car parking and we then instigated the line painting programme which seems to have led to some improvements to traffic flow.

Comments this year were very positive in general – but a few people raised issues regarding confidentiality problems at the front desk. This is a common issue in small rural practices – but certainly one which we should try our best to remedy. We are trying to action this – so far we have come up with a few ideas and are waiting on the health board getting back to us on making some physical changes to the waiting area.

Thank you everyone who took part in the survey. If you have any feedback that you want to bring to our attention at any time please contact us here.